In-house average weekday ridership for December was 2,647, up by 18.86% from last year. Supplemental providers average weekday ridership was 284, up by 41.37%. Combined in-house and supplemental providers average weekday ridership was 2,931, up by 20.72%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 65,826 boardings, up 16.51% as compared to the same time period in fiscal year 2022.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.42% for December. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 89.44%. On-time performance for trips with a desired arrival time was 58.22% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 86.22% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of December, Handi-Van operated 63,641 trips including 5,961 trips that were longer than one hour in trip time. The analysis found that 72.81% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 557 or 0.88% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 63.89% for December, down by -24.27% from last year.
Over the month of December, reservationists answered 34,883 calls. Of those calls, 68.69% were answered within 5 minutes.
| December FY2023 |
December FY2022 |
December FY2019 Pre-COVID |
% Change FY 22 to 23 |
6 Month FY2023 |
6 Month FY2022 |
6 Month FY2019 Pre-COVID |
% Change FY 22 to 23 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 78,161 | 65,322 | 97,503 | 19.65% | 464,435 | 398,609 | 598,248 | 16.51% | 1,197,533 | |
| Average Weekday Ridership | 2,931 | 2,428 | 3,754 | 20.72% | 2,926 | 2,527 | 3,857 | 15.78% | 3,856 | |
| Unique Riders During the Month | 5,101 | 4,523 | 5,732 | 12.78% | 4,988 | 4,520 | 5,813 | 10.34% | 5,810 | |
| Cost per Revenue Hour | $110.62 | $105.38 | $85.90 | 4.97% | $107.75 | $106.58 | $87.82 | 1.10% | $87.76 | <= $90 |
| Cost per Passenger Trip | $53.76 | $58.03 | $40.22 | -7.36% | $53.82 | $57.12 | $39.50 | -5.77% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.51 | $7.36 | $5.84 | 1.96% | $7.35 | $7.18 | $5.87 | 2.37% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.06 | 1.82 | 2.14 | 13.31% | 2.00 | 1.87 | 2.22 | 7.29% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.36% | 2.48% | 4.48% | 0.88% | 3.33% | 2.90% | 4.32% | 0.44% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 76.56% | 78.51% | 75.58% | -1.94% | 78.30% | 78.42% | 75.41% | -0.12% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 1.02% | 1.32% | 2.17% | -0.30% | 1.17% | 1.37% | 2.21% | -0.20% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.03% | 0.11% | 0.12% | -0.08% | 0.04% | 0.06% | 0.14% | -0.02% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.42% | 93.82% | 87.86% | -5.40% | 92.13% | 95.95% | 87.62% | -3.82% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 89.44% | 95.14% | 90.03% | -5.69% | 93.30% | 97.32% | 89.83% | -4.02% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 1.62% | 0.29% | 1.01% | 1.33% | 0.60% | 0.08% | 0.84% | 0.52% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 58.22% | 65.58% | 60.00% | -7.36% | 65.92% | 66.04% | 59.52% | -0.12% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 72.81% | 76.85% | 67.41% | -4.05% | 75.14% | 82.28% | 69.07% | -7.14% | 68.69% | 50% |
| Excessive Trip Length | 0.88% | 0.51% | 1.45% | 0.37% | 0.69% | 0.28% | 1.33% | 0.40% | 1.40% | 1% |
| No Show / Late Cancellation Rate | 7.29% | 7.23% | 7.29% | 0.06% | 6.48% | 6.77% | 6.83% | -0.29% | 6.92% | < 5% |
| Advance Cancellation Rate | 21.53% | 20.85% | 24.46% | 0.68% | 19.82% | 19.67% | 23.51% | 0.15% | 23.11% | < 15% |
| Missed Trip Rate | 0.46% | 0.26% | 0.38% | 0.20% | 0.29% | 0.12% | 0.27% | 0.17% | 0.27% | < 0.5% |
| Complaints per 1,000 Trips | 3.08 | 0.85 | 1.33 | 261.51% | 1.99 | 1.10 | 1.42 | 80.69% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 68.69% | 90.25% | 32.92% | -21.56% | 60.39% | 95.27% | 56.77% | -34.88% | 50.30% | 95% |
| Vehicle Availability | 63.89% | 88.16% | 86.79% | -24.27% | 74.31% | 88.60% | 88.30% | -14.29% | 86.16% | >= 80% |
